Who we are and contact details
Our website address is: https://strongbodycompany.com.au/
Email: strongbodycompany@gmail.com
We respect your privacy
We want to maintain your confidence in our handling of any data and information that is collected during your visit to our website. We have developed and provided this Privacy Policy to inform you of our practices and policies regarding the collection, use, maintenance, and disclosure of your personal data and information. We are committed to providing you with adequate information, so you can make an informed decision whether to visit our website and whether you wish to voluntarily provide any personal data or information, e.g. your name, email address, telephone number etc. Our Privacy Policy is described in the following sections:
What personal data we collect and why we collect it
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes such as estimating shipping
- Shipping address: we’ll ask you to enter this, for example, so we can estimate shipping before you place an order, and send you the order.
We’ll also use cookies to keep track of cart contents whilst you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email address and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store your order information for 7 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Payments
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. Please see the Stripe Privacy Policy for more details.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Subscription to our newsletter
Personal data such as name and email is captured when someone subscribes on our site. We manage this via MailChimp and you can unsubscribe at any time using the link provided in our emails.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Log Files
We also review data and information contained in log files located on our web server, which record the date and time of each visit to our website, the user’s IP address, the referring IP address or domain (prior website visited) and the files viewed on our website (including HTML pages, graphics etc.). We use the log file information to analyse data in the aggregate to determine the trends and usage of our site. We cannot correlate the log data to identify specific users. We do not and will not, disclose, sell, rent or share any information derived from log files with any third parties other than to Affiliates, or as otherwise stated in this Privacy Policy.
Voluntarily Provided Information
If you register for a service through our website, make purchases from our online offerings, respond to a request for information or make any other online request of us, you will be voluntarily providing personally identifiable information. If you do not agree with this Privacy Policy, we ask that you please do not provide the requested information. You may nevertheless continue to use most of our website, subject, however, to the collection of information through cookies and log files as discussed above. If you have previously provided personally identifiable information by registration through our website, you may request to be removed from our active database of mailing lists (see the discussion below).
Voluntarily provided information is used to send you announcements of new products, updates, and promotional information, as well as to provide the services or goods that you request and give you better customer service. We share personally identifiable information with our Affiliates, as well as with our third-party business partners, sales representatives and distributors (collectively, “Partners”) who may provide the requested goods or services to you directly or otherwise contact you directly. Moreover, we rely on various third-party service companies (“Service Companies”) to provide certain services (e.g., shipping, credit card billing) for which it is necessary to provide users’ personally identifiable information.
We do not, and will not, disclose, sell, rent or share any personally identifiable information received as a result of enrolment, registrations or e-commerce transactions on our website with any third parties, other than our Affiliates, Partners, Service Companies, or as otherwise stated in this Privacy Policy.
Please note that although we may seek to require that Affiliates, Partners, and Service Companies use information regarding our users only in the ways permitted by this Privacy Policy, we do not control and are not responsible for their privacy practices, or those of any other party.
Collection of Data & Information by our ISP
Our Internet Service Provider (ISP) also collects certain information about your visit. It is the same information contained in a log file that we collect and analyse, i.e., the date and time of the visit, the user’s IP (internet protocol) address, the referring IP address or domain, and the files viewed on our website (including HTML pages, graphics, etc.). In addition, our ISP has access to back-up files containing the personally identifiable information that you voluntarily provide (even if your input fails). The ISP does not disclose, share, release, publish, disseminate, rent, or sell any personally identifiable information to any third parties, but does use the log files to analyse data in an aggregate form, which is not personally identifiable information.
Links to Third-Party Websites
Through our web pages, you may connect to third parties’ websites via hyperlinks, and the connections may or may not be obvious. We are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. We encourage our users to be aware of the varied privacy policies of websites that they visit.
Correspondence
We maintain and review email correspondence that you send to us. We will use (and maintain in a file specific to you) the personally identifiable information disclosed in the email. As such correspondence contains information that is not transmitted through the operation of our website, it is not subject to the terms of this Privacy Policy.
Required Disclosures of Data and Information
In addition to disclosures to our Affiliates, Partners, and Service Companies, and regardless of anything in this Privacy Policy to the contrary, we may disclose personally identifiable information, with or without prior notice to you, when we believe that the law requires it, in response to subpoenas or at the demand of governmental agencies, to protect our systems or business, to protect other visitors to the website, or to respond to an emergency. If you partake, or we reasonably suspect you of partaking in any illegal activity we may also disclose your personally identifiable information, even without a subpoena, warrant or court order. We may also make disclosures of your personally identifiable information with your affirmative consent.
Maintenance & Transmission of Data and Information
Although we use reasonable efforts to maintain the privacy of your personally identifiable data and information, due to technological limitations, and the risk of unlawful interceptions and accessing of transmissions and/or data, we cannot completely assure you, and you should not expect, that your personally identifiable data and information, and any other electronically communicated information, will be absolutely confidential.
For all e-commerce transactions, we use industry-standard commercial encryption technology to protect the data and information that you transmit to us via our website. Although this technology is not flawless, we believe that it provides reasonable protection for your data and information. We will endeavour to update our protective devices as encryption technology develops further.
Once received, personally identifiable information is protected from outside our site by “firewalls,” and access within our site is generally limited to the sales, marketing, and information technology departments. We also seek to require our Affiliates, Partners and Service Companies to exercise reasonable efforts to maintain the confidentiality of your information.
Your Right to Review and Modify Data and Information
You have the right, at any time, to review and/or modify any of your personally identifiable information that you provide during registration, or any other voluntarily provided information. You may also remove yourself from our active databases of email lists. To do so, you should send an email to our email address requesting that (a) we provide a copy of your profile of personally identifiable information, (b) we update or modify certain personally identifiable information, or (c) you be removed from our databases of active email lists. We will endeavour to comply with your request as soon as reasonably possible. To protect your confidentiality, we can only send a requested profile to the email address listed in the profile. In any event, our back-up files will maintain copies of your personally identifiable information. We reserve the right to contact former customers or users of the website from time to time.
Assignment
We reserve the right to transfer any and all information we collect from our visitors to a third party in the event that we sell, or transfer substantially all of our assets related to the website to such third party.
Changes to this Privacy Policy
Due to changing technological and marketing demands, we must reserve the right to change our policies regarding the privacy of your personally identifiable information in the future. If that happens, we will endeavour to promptly update this Privacy Policy. We may also attempt to provide a message to our customers whose email addresses we have, in conformity with this Privacy Policy, advising of any such change(s). Your continued use of the website following changes to this policy will indicate that you accept the changes.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use Google Analytics in order to collect analysis data. You can view Google Analytics Terms of Service here.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information – like what was purchased, when it was purchased and where it should be sent, and
- Customer information – like your name, email address and billing and shipping information.
Our team members have access to this information to help fulfil orders and support you.
Who we share your data with
We use some integrated third party providers who we share site data with, such as: Stripe and Woocommerce. Please refer to each provider’s Privacy Policy for more information.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.